Frequently Asked Questions:

1. What are compatible ink cartridges and why buy them?

• The cartridges are brand new, sealed and boxed by a 3^rd party manufacturer. They meet or exceed the OEM brand cartridges at a fraction of the price.

2. What are re-manufactured ink cartridges and why buy them?

• These are formerly used cartridges that are cleaned, re-manufactured and refilled by a 3^rd party supplier. All cartridges are tested to meet or exceed the OEM brand at the fraction of the cost. Also, buying remanufactured cartridges helps the environment since the used cartridges do not go to landfill.

• In order to keep our prices low, we do not accept credit cards. We only accept cash as payment. We do accept small business personal cheques. We will invoice you for your purchase. We are a federally and provincially registered company. Our Federal Business Number is 89193 1800, our Ontario Provincial Master Business License Number is 130412034 and our Ontario Provincial Vendor Permit Number is 1111-9888.
   

4. Are there charges for delivery?

• Delivery is free within the greater Ottawa area. Upon receiving the order, we will contact you within 24 hrs and will make delivery arrangements with you, that we will meet at a mutually convenient location.

5. Do the listed prices include GST and PST?

• All prices include GST and PST. The prices you see on the web site are what you pay.

6. What is the warranty and return policy?

• We offer a 30-day money back guarantee and will give you a full refund or replace any defective merchandise.

7. Does OttawaInk.com deliver outside of Ottawa?

• At the moment we do not ship outside of Ottawa. We are currently setting up our distribution network.

8. What if I don't see my printer model listed on the web site?

• Please e-mail us your printer model at sales@ottawaink.com and we will contact you.

9. Why are there no HP or Lexmark compatible cartridges?

• HP and Lexmark cartridges have the print head on the cartridge itself. The print head technology is protected by patents and so cannot be made by a 3^rd party supplier. This makes it difficult to find affordably priced cartridges for these printers, unless a remanufactured cartridge is available. In the case of most Epson and Canon printers, the print head is in the printer and not on the cartridge. Since there is no patent protection on the ink reservoir, 3^rd party cartridges exist and so prices are much more affordable. The costs of ink cartridge replacement should be taken into account when purchasing a new printer.

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